Terms of Service

1. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not misuse, disrupt, interfere with, or attempt to gain unauthorized access to the Service, its infrastructure, or related systems.

2. Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Customer Content and Ownership

Customers retain ownership of surveys, responses, feedback, and other content created or collected through the Service (“Customer Content”).

By using the Service, you grant Uptrackt a limited, non-exclusive, worldwide license to host, process, analyze, and display Customer Content solely for the purpose of operating, maintaining, improving, and securing the Service, enforcing these Terms, and complying with applicable law.

Uptrackt does not assume ownership of Customer Content.

4. Responsibility for Collected Data

You are solely responsible for ensuring that you have a lawful basis to collect, process, and store personal data using the Service. Uptrackt acts as a data processor where applicable and processes such data according to your instructions.

5. Monitoring and Enforcement

Uptrackt may use automated systems and, where necessary, human review processes to detect illegal, abusive, fraudulent, or harmful activity. We reserve the right to remove or restrict access to content that violates these Terms or applicable law.

6. Intellectual Property

All content, features, and functionality of the Service, excluding Customer Content, are the exclusive property of Uptrackt and are protected by applicable intellectual property laws.

7. Service Availability

The Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, secure, or error-free operation of the Service.

8. Disclaimer of Warranties

Except as expressly stated, the Service is provided without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, Uptrackt shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

Uptrackt’s total liability arising from or related to these Terms shall not exceed the amount paid by you to Uptrackt in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Uptrackt, its affiliates, officers, and employees from any claims, damages, liabilities, and expenses arising from your use of the Service, your Customer Content, or your violation of these Terms.

11. Termination

We reserve the right to suspend or terminate your access to the Service at our discretion if you violate these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes indicates acceptance of the revised Terms.

14. Contact Information

If you have questions about these Terms, contact us at legal@uptrackt.com.