Privacy Policy

1. Scope of This Policy

This Privacy Policy applies when Uptrackt provides Services directly to individuals or businesses, when you access our website, and when you communicate with us for support, sales, or marketing purposes.

When you create an account or interact directly with Uptrackt, we act as a Data Controller. When enterprise customers use Uptrackt to collect feedback or behavioral data from their users, we act as a Data Processor and process data strictly according to their instructions.

2. Information We Collect

Information You Provide

This may include your name, email address, company name, job title, billing details, account credentials, and communications with us.

Usage & Technical Data

We may collect IP address, browser type, device information, operating system, session duration, referral source, and interaction data to understand how our Services are used.

Customer Data (Enterprise Accounts)

When businesses use Uptrackt to collect feedback or behavioral signals, we process such data on their behalf in accordance with contractual agreements and applicable data protection laws.

3. How We Use Your Information

We use information to provide, operate, and maintain the Services; authenticate users; process payments; provide support; improve platform functionality; analyze usage trends; detect fraud or abuse; and comply with legal obligations.

Where permitted by law, we may also send marketing communications. You may opt out at any time.

4. Legal Basis for Processing

Depending on your jurisdiction, we process personal data under one or more of the following legal bases: performance of a contract, legitimate business interests, compliance with legal obligations, or your consent (where required).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain sessions, improve functionality, analyze performance, and support marketing efforts. You may manage cookie preferences through your browser settings.

6. Data Sharing & Disclosure

We do not sell personal data. We may share information with trusted service providers such as hosting providers, payment processors, and analytics services who are contractually obligated to protect your data.

We may also disclose information if required by law or in connection with a merger, acquisition, or asset sale.

7. Data Retention

We retain personal information for as long as your account remains active and as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Data is deleted or anonymized when no longer required.

8. International Data Transfers

Your information may be processed in countries outside your own. Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent legal protections.

9. Data Security

We implement administrative, technical, and organizational security measures including encryption in transit (TLS/HTTPS), access controls, and secure cloud infrastructure. While we strive to protect your information, no system is completely secure.

10. Public Content & User Responsibility

If you share content publicly through the Services, it may be visible to others. Please avoid sharing sensitive information in public areas. If you submit personal data about others, you confirm you have the legal right to do so.

11. Your Rights

Subject to applicable law, you may have the right to access, correct, delete, restrict, or object to processing of your personal data, as well as request data portability or withdraw consent.

To exercise your rights, contact us at privacy@uptrackt.com.

12. Children’s Privacy

Uptrackt is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision. Continued use of our Services after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@uptrackt.com.